By Gaitho Elizabeth
The hospitality Industry has come a long way. Just where did hotels originate from? Initially, hotels were built to facilitate the rich class travelers and were by then known as inns.
They would only offer accommodation, food and drinks with no specialized services as compared to the current status. Mostly the inns were built near rail way stations so that they could be easily accessed and were only advertised with a small bill board new to the inn itself.
With the evolution that has taken place from the agriculture to industrial era to the
service era, the hotel industry has also changed
in a big way and has also diversified its services and sophisticated its services in a big way. Technology has played a key role in the diversification of the industry and also the services offered are more personalized. The hotels no longer focus on just accommodation but also in other facilities that enable guests feel home away from home, for example the inclusion of pools, gymnasiums, conference facilities, business centers, kids play areas, spurs, specialized restaurants, hotel fully serviced apartments among others.
Accommodation has greatly changed and is not just a room with a bed and shower but rooms have been customized to reach the taste of clients of different social classes. The rooms vary a lot and this is dependent with the kind of hotel. Rooms or accommodation facilities include; presidential suits, cottages, deluxe, superior, executive, standard rooms among others. Price ranges according to the room type and the number of people which mostly maximum is 3 persons per room.
Depending on the location of a hotel that is the country, the ranks vary according to stars for example in Nairobi; 2 star hotels include Sentrim Boulevard Hotel, Khweza Bed and Breakfast, Dafam Hotel. 3 star hotels Town Lodge, Park Place, Mvuli Suits, kima. 4 star hotels include Fair view Hotel, Eka Hotel, Best western Hotel, Crowne Plaza Hotel. 5 star hotels include Tribe Hotel, Villa Rosa Kempinski, Hemingways Nairobi, Nairobi Serena Hotel. This are just a few examples of different types and ranks of hotels in Nairobi Kenya.
You no longer need to visit the hotel personally for you to see it. Thanks to technology you can now choose hotels from all over the world with just a click of a button. You can see the rooms, restaurant, pool area and all other facilities with visual tours. You can plan your holiday destination while still in the office or at home and get the exact charges you will incur by selecting the hotel online, select your room type, number of people, number of nights and the package that is bed and breakfast (bb), Half board (HB) that is accommodation and two meals per day or full board (FB) that is accommodation, meals and drinks.
Due to the growth in the industry millions of jobs have been created in the hotels themselves, booking agents for example www.booking.com, www.expedia.com. Travel agents for example, Muthaiga travel agents, Vintage Africa ltd, abercrombie and kent, among many others. Hotels can no longer work alone but they need other agents and even cooperate companies and government institutions due to conferences for success in business. Agents such as trip advisors are now very vital because some clients rely with the experience of other people to know which ones are highly rank for them to make decide the ones highly rated by others.
In conclusion technology has not just created a hospitality internet village but has also helped in creating a fast growing dynamic industry that caters for millions of people and has also helped the growth of economies all over the world due to the increase in tourism because people are free to discover new places online and interact with others miles away hence creating a global internet village.